Legal Support Center Operator

Who We Are

At Benesch we pride ourselves on exceeding expectations and building trust not only with our clients but with our employees - Benesch's #1 asset. Committed to providing not only the highest level of legal service to our clients, Benesch also aspires to create a positive work environment for our employees. Our Firm continues to earn placement on Chicago and Cleveland's Top Workplaces list, along with Cleveland's NorthCoast 99 Top Workplaces rankings. We also continue to advance on the AmLaw 125 list, placing us among the top 125 law firms in the country.

Benesch is proud to be recognized for being a Firm that attracts and retains top talent - making Benesch a great place to work. We offer a hybrid schedule, career development and growth, transparent and visible leadership teams, and a place where diversity, equity and inclusion is celebrated. In addition, the Firm offers a full array of benefits which can be viewed at www.mybeneschbenefits.com.

Working with Us - Come and "Be Benesch!"

We are one of the fastest growing firms in the nation, and have offices in Cleveland, Chicago, Columbus, San Francisco, New York City, and Wilmington. We continue to expand our geographic footprint and value the talent that comprises each of our locations. If you are someone who champions a First in Service approach and are ready to be part of an exciting and growing Firm, we would invite you to apply to join our team.

Want to know more? To hear from some of our team, click here: https://www.beneschlaw.com/careers/index.html

Benesch is proud to announce the opening for a Legal Support Center Operator in our Cleveland office! This position is hybrid and has work from home flexibility.

Position Summary:

Our Cleveland office has an amazing opportunity for a Legal Support Center Operator who is looking to utilize their experience and skill set in a variety of areas of practice. This role is perfect for the legal assistant who wants to work with different practice groups, never have the same day twice in a row when it comes to work and assist with different matters. Our Legal Support Center Operators work hand-in-hand with legal assistants and attorneys to provide support in one of the nation's fastest growing law firms and assist litigators in an energetic, fast-paced environment.

The Legal Support Center (LSC) Operator provides high‑quality document production and legal support services using a variety of software applications. This role ensures timely, accurate, and professional delivery of legal documents while supporting attorneys, legal assistants, and firm personnel. The LSC Operator may also provide coverage for legal assistant assignments as business needs require.

Essential Functions:

1. Actively manages and prioritizes work within the firm's workflow management system to ensure timely completion of assignments.
2. Reviews job requests and instructions to confirm accuracy and completeness prior to production.
3. Meets requested deadlines and promptly communicates with supervisor regarding potential delays or issues.
4. Checks assignments for proper supporting materials and information required for processing documents; advises supervisor of potential problems in job request.
5. Revises, formats, and proofreads documents to ensure accuracy, consistency, and compliance with firm standards.
6. Converts handwritten, scanned, dictated, or draft materials into polished, professional legal documents.
7. Creates and applies templates, styles, tables, and formatting in accordance with firm guidelines and best practices (e.g., DocXtools, styles).
8. Transmits and receives documents via electronic means, including scanning, email, and workflow systems.
9. Imports and manages documents in the document management system (iManage).
10. Transcribes dictations as needed.
11. Maintains a high level of professionalism and customer service when communicating with firm personnel and external contacts.
12. Communicates properly and promptly with BFCA personnel and external contacts at all times and must exhibit a high level of customer service at all times.

Qualifications:

The Legal Support Center Operator must possess a High School Diploma or equivalent and a minimum of five years of experience in a law firm, legal support center, or word processing department. Operator must demonstrate advanced proficiency in the preparation, formatting, editing, and proofreading of legal documents with a high degree of accuracy and attention to detail. Proficiency in Microsoft Word, including advanced document formatting features, is essential. Working knowledge of Microsoft 365 applications, Adobe Acrobat, DocXtools, Litera, Best Authority, iManage, DocuSign, Intapp, and related document production technologies is preferred.

The salary range for this position is $65K to $85K.

Please note that quoted salary ranges are based on Benesch's good faith belief at the time of the job posting and are not a guarantee of what final salary offers may be. Base pay is based on market location and may vary depending on job-related knowledge, skills, and experience. Base pay is only one part of the Total Rewards that Benesch provides to compensate and recognize our staff professionals for their work. Full-time positions are eligible for a discretionary bonus and a comprehensive benefits package.

Benesch is an equal opportunity employer. We strongly value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability (where applicant is qualified to perform the essential functions of the job with or without reasonable accommodations), medical condition, protected veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.

Applicants who are interested in applying for a position and require special assistance or an accommodation during the process due to a disability should contact the Benesch Human Resources Department by phone at 216-363-4578 or email at cwatson@beneschlaw.com.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities