We are seeking a Bilingual Intake Specialist to become a part of our team! You will provide overall support to attorneys' business needs.
Responsibilities:
Communicate with prospective clients by telephone, email, and other approved communication methods.
Conduct initial client intakes and gather relevant information regarding potential personal injury claims.
- Obtain client contact information, accident or incident details, insurance information, medical treatment information, and other information necessary to complete the intake process.
- Assist with screening prospective claims according to established Firm procedures and attorney guidelines.
- Accurately enter and maintain prospective and new client information in the Firm’s case management system.
- Follow up with prospective and existing clients regarding outstanding information, documents, or next steps.
- Perform other duties as assigned.
Qualifications:
- Previous legal experience, preferred but not required
- Ability to prioritize and multitask
- Deadline and detail-oriented
- Strong communication and interpersonal skills
- Outstanding customer service skills
- Ability to thrive in stressful environments
- Fluent - English and Spanish
